SHIPPING POLICY

SHIPPING POLICY

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FREE SHIPPING to the Continental U.S. and Europe. Curbside delivery included, please inquire for White Glove and/or Installation charges.

DUPLEX recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation.  A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.

A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact the showroom of purchase immediately.

If the driver must "drop and dash", the receiver should note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.