All sales are final and payments are non-refundable. Only changes regarding quantity, finish, specifications or material will be accepted and must be made within 48 hours of this agreement. Any changes made after this point will be made at the discretion of the manufacturer and DUPLEX DESIGN and cannot be guaranteed.
Arrival and/or delivery dates are estimates only. While DUPLEX DESIGN makes every reasonable attempt to ensure that arrival and/or delivery of goods is expedited, DUPLEX DESIGN cannot be held responsible for manufacturing delays, transit delays, acts of nature, errors or circumstances beyond our control.
Delivered merchandise must be inspected upon receipt and any exceptions must be noted immediately on delivery ticket and to the service department at DUPLEX DESIGN. DUPLEX DESIGN cannot be held liable for exceptions not noted upon receipt. All exceptions must be submitted in writing to DUPLEX DESIGN within 24 hours of receipt of product.